Order Status

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Place an order with us for $50 or more in products and we pay the shipping cost. Orders ship out within 1 business day on all In Stock items. We use a variety of shipping carriers to ship your order. Most orders will ship USPS First Class. Some large orders may ship via Fedex Ground. Please use a USPS deliverable address or shipment of your order may be delayed. If you have both a P.O.Box and street address, please include both on your shipping address. Orders usually arrive within 7-10 business days after shipment. Holiday times may be slightly longer.

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Order Status

How do I change quantities or cancel an item in my order?
Click the My Account link at the top right hand side of our site to view orders you have placed. Check the status of your order. Once an order has begun processing and has a status of pending shipment or shipped, the order is no longer editable. Call or email us to change or cancel your order. Click on the Contact Us link above.

How do I track my order?
Click the My Account link at the top right hand side of our site to track your order.

My order never arrived.
Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by clicking on the Contact Us link above.

An item is missing from my shipment.
Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance by clicking on the Contact Us link above.

My product is missing parts.
Click the My Account link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If all products have shipped, email us regarding the missing parts by clicking on the Contact Us link above.

When will my backorder arrive?
Backordered items are those which are temporarily out of stock in our warehouse. We constantly receive shipments of our products, so your item will usually be back in stock and ship to you within one week. If the product will be on backorder for a longer period of time, we will email you with a status update.